Support
Help Center
Find answers to the most common questions.
How do I download my books?
After purchase, visit your Library page. Each book has a 'Download' button — choose your preferred format (EPUB, PDF, MOBI) and the file downloads instantly.
Are the files really DRM-free?
Yes, 100%. Every file you purchase contains zero DRM restrictions. Back them up, sideload them, read them on Kindle, iBooks, Kobo — whatever you like.
What formats do you offer?
Most books are available in EPUB, PDF, and MOBI. Some titles also offer AZW3 for Kindle compatibility.
Can I get a refund?
We offer refunds within 14 days of purchase if you haven't downloaded the file. See our Refund Policy for details.
How do I cancel my Vubon Pass?
You can cancel anytime from your Account Settings > Subscription. Your access continues until the end of the billing period.
I have a technical issue — who do I contact?
Email us at support@vubon.com. We respond within 24 hours on weekdays.
Still need help? Email support@vubon.com